LOFT

Chestnut Hill Mall

LOFT will accept your return or exchange of unworn, unwashed, and defective merchandise by mail or online. Unwashed, unworn, and defective merchandise may also be returned or exchanged at any LOFT store location, with the exception of merchandise from our maternity and LOFT Beach collections. Please note, we cannot accept online purchase returns at Ann Taylor, LOFT Outlet or Ann Taylor Factory store locations. We will credit you for returns, accompanied by proof of purchase, received within 30 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange.

To determine if an item is available in a store near you, go to the product listing page for that item, select the size and color, and click on set location. Once you enter your location information, you will see the stores near you that have that item available for pick up in store.

In store and curbside pickup lets you buy online and pick up your items at a participating store at no cost to you. As soon as the store selected prepares your pick up, we'll send you an "in-store pickup is ready" email. All you have to do is come to the store selected and show them the email, along with a valid driver's license or government-issued ID. After receiving the email, you'll have four days to pick up your items. After four days, that part of your order will be canceled and you will not be charged. If you've ordered more items, they may be available at different times and you'll receive an email once each item is ready to be picked up.
Please note: not all items are available for in-store pickup and this service is not available in all stores.

To become an ALL Rewards Member, click on join us above. If you already have an online account but are not enrolled in ALL Rewards, sign into your account, enter or confirm your phone number and then click JOIN NOW. If you're new, create an online account and make sure to check the box to join ALL Rewards.
Already signed up in a store but don't have an account? Create an online account using the same email and phone number provided at sign-up and sync to your new online account. Want to get accelerated benefits under the ALL Rewards program? Apply now for your ALL Rewards credit card.